When you move to F7 Casino, you may notice the screen still shows a pending action or a declined notice, just like your old site did. The common cause is a small detail in your player profile, often a missing document or an unused bonus rule.
Identity Verification Stuck or Documents Rejected
Your account shows a message that verification is still in progress, or a document comes back as not accepted. Likely causes:
- A photo of a document is blurry, cropped, or reflects light.
- The name on the document does not match your player profile.
- The document is expired.
- A second document, like a proof of address, is missing.
- You uploaded a file format that the system cannot read.
What to do:
- Log in to your f7 casino account and open the verification section.
- Take a new photo of the document in a well-lit room, with all four corners visible.
- Check that the name, date of birth, and address match your profile exactly.
- Use the file format listed in the upload window, usually JPG or PNG.
- If you need a proof of address, pick a utility bill or bank statement issued in the last few months.
- Upload the documents again and wait for the review to finish.
- If the status does not change after a few hours, contact support with your player ID.
Contact support when you have re-uploaded the documents and the status stays the same for a full day.
Welcome Bonus or Free Spins Not Credited
You made a deposit but the bonus or free spins did not appear in your balance. Likely causes:
- You did not enter a valid f7 casino promo code before depositing.
- The deposit amount was below the minimum for that offer.
- You used a payment method that is excluded from the bonus.
- The bonus was already active on a previous deposit.
- The offer expired before you used it.
What to do:
- Read the terms of the specific offer in your email or the promotions page.
- Confirm that you applied the correct f7 casino promo code at the deposit screen.
- Check your deposit amount against the minimum stated in the offer.
- Use a payment method that qualifies, as listed in the offer details.
- If free spins are part of the bonus, open the game and see if they are waiting in the bonus section.
- Refresh the page or log out and log in again to update your balance.
- If still missing, contact support and mention the code and the time of your deposit.
You can also review how www.f7casino.co handles bonus crediting to understand the usual delay before you ask.
Contact support when you have followed the steps and the bonus is missing for more than one hour after the deposit.
Withdrawal Pending Longer Than Expected
Your withdrawal shows as pending, and days have passed without it moving. Likely causes:
- Your account verification is not complete.
- The withdrawal amount is still within the pending period.
- You have an active bonus with wagering that is not finished.
- You requested the withdrawal to a method that has extra checks.
- There is a technical issue with the payment network.
What to do:
- Log in and open the withdrawal or transaction history.
- Check that all documents are approved in the verification section.
- Confirm that you have met the wagering requirement of any active bonus.
- Review the pending status text; it may say “processing” or “awaiting review.”
- Make sure you have not changed your payment method after the request.
- If the status is stuck for more than a few days, note the transaction ID.
- Contact support with the transaction ID and ask for a specific status update.
- Keep your contact details current so support can reach you if they need something.
Contact support after the stated pending period has passed and the status has not changed.
Deposit or Withdrawal Declined Because of Limits
Your payment is declined, and the reason mentions a limit you can see on the screen. Likely causes:
- You tried to deposit more than your daily or monthly limit.
- Your withdrawal request is above the maximum per transaction.
- You used a payment method with its own smaller limit.
- Your account has a lower limit because you have not verified it.
- You requested multiple withdrawals in one day, hitting the limit.
What to do:
- Check the limits in your cashier or account settings before you try again.
- Lower your deposit or withdrawal amount to fit within the limit.
- If you need a higher limit, look for an option to increase it in your profile.
- Complete verification first to see if the limit rises automatically.
- Split a large withdrawal into several smaller requests, waiting between them.
- Use a different payment method if the current one has its own cap.
- Keep a record of your recent transactions to see if you are near the limit.
- If the decline is not clear, contact support and share the error message.
Contact support when you have adjusted the amount and the decline continues for the same reason.
Quick Reference
This table summarizes the main issues and the first thing to check.
| Problem | Usual Cause | First Check |
|---|---|---|
| Verification stuck | Blurry or mismatched document | Photo quality and name match |
| Bonus not credited | Missing or wrong promo code | Code entry at deposit |
| Withdrawal pending | Unfinished wagering | Bonus status and wagering progress |
| Payment declined by limit | Transaction above the limit | Limit shown in cashier |
Each problem has a clear first action. For verification, start with the document photo. For a bonus, check the code first. For a pending withdrawal, look at your bonus wagering. For a declined payment, lower the amount to fit the limit. These checks solve most cases without a support request. If they do not, support can see your transaction history and give a precise answer.
Keep your player profile up to date, especially your name and address, because that prevents verification and limit delays at every step.